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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kristen Northrop

Kristen Northrop

January 20, 2026

5  out of  5
rating by Kristen Northrop
"I talked with Shannon this morning to get my policy started. He was absolutely amazing and very informative! Usually I try not to talk to insurance agents on the phone because they talk to me as if I do nor know anything. That was not the case when talking to Shannon. Absolutely would recommend him to anyone looking for insurance"
We responded:
"Thank you, Kristen, for sharing your experience with Shannon. It's great to hear that he provided you with the information you needed in a respectful and helpful manner. We appreciate your recommendation and look forward to assisting you with your insurance needs. - Brett Crandell"
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Tamika Blackmon

January 13, 2026

5  out of  5
rating by Tamika Blackmon
"Shannon, you are amazing and so helpful. Very informative and was able to answer all my questions and concerns. It was really easy and efficient. You showed you cared and I appreciate that! You offered the best rate and with your friendly customer service, I knew I had to get it, and I’m glad it did."
We responded:
"Thank you, Tamika, for your kind words about Shannon. We're glad to hear that she was able to assist you with all your questions and concerns, and that you found the process easy and efficient. Your feedback means a lot to us. - Brett Crandell "
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Alexis Mischung

January 7, 2026

5  out of  5
rating by Alexis Mischung
"Thank you so much Shannon! Started out just looking for quotes and he sold me on everything that I could get for a cheaper price then what I had for just insurance on my car! I appreciate it so much!"
We responded:
"Thank you, Alexis! We're glad Shannon could assist you in finding a comprehensive package at a better price. Your feedback is greatly appreciated. - Brett Crandell"
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khamarra anglin

January 7, 2026

5  out of  5
rating by khamarra anglin
"Very helpful"
We responded:
"Thank you, Khamarra, for your feedback! We're glad to hear you found our service helpful. If you have any more questions or need assistance, feel free to reach out. - Brett Crandell"
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Daniel Garcia

January 6, 2026

5  out of  5
rating by Daniel Garcia
"He was able to activate my auto insurance within minutes and answered all my questions."
We responded:
"Thank you, Daniel, for sharing your experience! It's great to hear that your auto insurance was activated quickly and that all your questions were answered. We appreciate your feedback. - Brett Crandell"
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Paul Lambert

December 31, 2025

5  out of  5
rating by Paul Lambert
"Very thorough, patient. Shopping for insurance can be stressful especially if you are dealing with an aggressive salesperson."
We responded:
"Thank you, Paul, for your thoughtful review. We're glad to hear that our thorough and patient approach made your insurance shopping experience less stressful. Your feedback means a lot to us. - Brett Crandell"
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Jack

December 16, 2025

5  out of  5
rating by Jack
"Brett and his team provide helpful guidance and make the process of buying/bundling insurance as smooth as possible. Thank you Brett!"
We responded:
"Thank you, Jack, for your feedback! We're glad to hear that Brett and the team were able to make your insurance experience smooth and helpful. Your support means a lot to us."
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shorron chambers

December 10, 2025

5  out of  5
rating by shorron chambers
"Extremely friendly, patient, and very helpful. I recommend their services to anyone looking for insurance whether it’s auto or even life for you and your significant other. 5 star service indeed"
We responded:
"Thank you, Shorron, for your kind words! We're glad to hear that you found our team friendly, patient, and helpful. Your recommendation means a lot to us."
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ricky oakley

December 5, 2025

5  out of  5
rating by ricky oakley
"Great to work with!"
We responded:
"Thank you, Ricky, for the great feedback! We're glad to hear that you found it easy to work with us. If you need anything else, feel free to reach out. -Brett Crandell"
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John Land

November 20, 2025

5  out of  5
rating by John Land
"He's been great to work with."
We responded:
"Thank you, John, for your kind words and the perfect rating. It's great to hear that working with us has been a positive experience. If you need anything else, feel free to reach out. -Brett Crandell"
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Debbie Kirkhart

November 14, 2025

5  out of  5
rating by Debbie Kirkhart
"He was really good at his job and explained everything very well"
We responded:
"Thank you, Debbie! We pride ourselves in our customer service and attention to detail. Let us know if you need anything else! -Brett Crandell"
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Venus Rivera

November 13, 2025

5  out of  5
rating by Venus Rivera
"Shannon was nice, effective. It was like talking to good friend who wanted to help get the best deal. Loved that."
We responded:
"Thank you, Venus! Shannon is always so personable and really does care! - Brett Crandell"
Profile photo of Brandon Martin

Brandon Martin

November 10, 2025

5  out of  5
rating by Brandon Martin
"The best experience, Made everything so smooth for me. Wouldn't go anywhere else to do business. Feels like family and thats what means the most to me. Trust me you will feel like they are there for your best interests and not their own."
We responded:
"Thank you, Brandon! Your recommendation means the world. We do our best to listen and be there for your best interests. - Brett Crandell"
Profile photo of Mario Anthony Solo

Mario Anthony Solo

November 7, 2025

5  out of  5
rating by Mario Anthony Solo
"Just got my insurance today!! I was very happy with the price, customer service, and the way everything was explained!! Being new to statefarm there were things I didn't understand and questioned. The time was taken to explain everything to me and even show me..im horrible with names but im pretty sure my agents name was Shannon. I will now be using statefarm for all my ins needs! 5 STARS!!!!!"
We responded:
"Thank you, Mario! Shannon is awesome he always takes great care in handling all insurance needs. - Brett Crandell"
Profile photo of Kandi BZ

Kandi BZ

October 21, 2025

5  out of  5
rating by Kandi BZ
"I have had State Farm for many years and when my agent closed her office and suggested Brett Crandall, I have to admit, I was not excited about having to start with someone new. Having said that, I have to say how pleased I was when I first spoke with Brett on the phone a couple times. When I finally met him in person, Wow! He was even more friendly, personable, a good listener, didn’t try to sell me more than what I needed, and just seemed like a good guy. When he asked me if I had life insurance, he was not high pressure trying to make a sale. I appreciate when sales people are like that. He gave me the fax and let me decide for myself. The office was bright and clean. The person that greeted me with a smile was friendly, as was everyone I have spoken to when I call in. All in all, I would recommend the Brett Crandall, State Farm Insurance Agency. I walked in a stranger and left feeling like an old friend."
We responded:
"Thank you, Kandi! Your review means the world to me; I really appreciate the amount of time and effort you put into it! Let us know how we can serve you in the future, we look forward to your calls! -Brett Crandell"
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Shawna Faye

October 8, 2025

5  out of  5
rating by Shawna Faye
"Brett was really friendly and answered all my questions. I feel confident switching to State Farm was the right choice for my family and my pocket."
We responded:
"Thank you, Shawna! We are so happy we got you the right insurance coverage for the right price! -Brett Crandell"
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bayli W

September 26, 2025

5  out of  5
rating by bayli W
"Ashleigh was super informative and helpful, excellent communication!"
We responded:
"Thank you, Bayli! Ashleigh is great thank you for the kind words! -Brett Crandell"
Profile photo of Brittany Rodgers

Brittany Rodgers

September 26, 2025

5  out of  5
rating by Brittany Rodgers
"My experience at this location was excellent. Ashleigh communicated well and explained my options informatively. Great customer service and reasonably prices!"
We responded:
"Thank you, Brittany! Ashleigh is a wonderful part of our team, and we are so happy give you a good price on your insurance! -Brett Crandell"
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Berzerker’s Grill and catering

September 26, 2025

5  out of  5
rating by Berzerker’s Grill and catering
"Ashleigh is the sweetest girl"
We responded:
"Thank you! - Brett Crandell"
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carly bell

September 22, 2025

5  out of  5
rating by carly bell
"Literally the best insurance purchasing experience I've ever had. Not to mention, the lowest full coverage rate I've had in the last 10 years. 10/10 would recommend 👏🏼"
We responded:
"Thank you, Carly! We are so happy to give you such a great insurance buying experience! -Brett Crandell"
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Tonya Hill

September 18, 2025

5  out of  5
rating by Tonya Hill
"Brent is very kind and a pleasure to work with!"
We responded:
"Thank you, Tonya! We appreciate your kind words! -Brett Crandell "
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josh wallace

September 17, 2025

5  out of  5
rating by josh wallace
"Quick service and at a fair price ✌🏻"
We responded:
"Thank you, Josh! We love to hear that we gave you a great price! -Brett Crandell"
Profile photo of Timothy P Pouilliard

Timothy P Pouilliard

September 14, 2025

5  out of  5
rating by Timothy P Pouilliard
"I always get great satisfaction when I call the office they are super friendly and always prompt. It makes me feel like family when you call and they recognize your voice."
We responded:
"Thank you, Tim! I like to think we are great neighbors and better friends! -Brett Crandell"
Profile photo of Karlee Bruens

Karlee Bruens

September 12, 2025

5  out of  5
rating by Karlee Bruens
"Janie has always been extremely helpful. I’ve been with state farm for 5 years now and I always get amazing service. Janie always has an answer or will find one to all my questions and responds in a timely manner!"
We responded:
"Thank you, Karlee! Janie is so wonderful and helpful we are so glad to hear you had a great experience! - Brett Crandell"
Profile photo of Wyatt Cripe

Wyatt Cripe

September 12, 2025

5  out of  5
rating by Wyatt Cripe
"Awesome customer service!"
We responded:
"Thank you for your five-star review, Wyatt. -Brett Crandell"