State Farm® Insurance Agent Brett Crandell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Janice Williams
June 4, 2026
5
out of
5
rating by Janice Williams
"I have been with State Farm for 40+ years. I have followed Janie Baker as she has moved to different offices through years. She is always helpful and if she doesn't know an answer to your question which is rarely, she will find one. I had a visit with Brett Crandell. I enjoyed the chat we had. He likes to sit down face to face and get to know you so he can understand your needs to offer you services you may not have and advise on things that will be coming up. He even saved me some money!"
We responded:
"Thank you for sharing your experience! We are so grateful for your 40+ years of loyalty and love hearing how much Janie's dedication means to you. We're thrilled our face-to-face approach helped customize your coverage and save you some money. Thank you for being such a valued part of our State Farm family!"
Jessica Boyd
May 29, 2026
5
out of
5
rating by Jessica Boyd
"I had the pleasure of working with Shannon. Very nice & well knowledgeable! He is made switching my insurance so easy!"
We responded:
"Thank you for sharing your experience! We always aim to make the transition process smooth and stress-free, and we're so glad Shannon took such great care of you. Welcome to our insurance family!"
Alissa Granger
May 22, 2026
5
out of
5
rating by Alissa Granger
"Ashley was fantastic to work with! She worked hard to find me the best policy quote and made the entire process smooth and stress free. She was incredibly kind, responsive, and communicated everything clearly every step of the way. I truly felt like she had my best interest in mind. I would absolutely recommend Ashley to anyone looking for insurance. 10/10 experience!"
We responded:
"Thank you so much for this wonderful 10/10 review! We always strive to put our clients' best interests first, and we're thrilled that Ashley's hard work, clear communication, and kindness made the quoting process smooth and stress-free. We truly appreciate your high recommendation!"
Nancy Warnick
May 6, 2026
5
out of
5
rating by Nancy Warnick
"Very knowledgeable and helpful as always."
josh evans
May 4, 2026
5
out of
5
rating by josh evans
"Extremely easy to deal with fast response and turn around time had me all ready to go in no time"
We responded:
"Thank you, Josh, for your feedback! We're glad to hear that our fast response and efficient service met your needs. If you have any more questions or need assistance, feel free to reach out."
Breck Scott
May 1, 2026
5
out of
5
rating by Breck Scott
"The people that works here are really nice and good at what they do. I'm really thankful to have them as my insurance company. Thank you for the experience with my vehicles."
We responded:
"Thank you, Breck! happy we were able to make your experience easy and save you some money! - Brett Crandell"
FiestaBoy D3
April 22, 2026
5
out of
5
rating by FiestaBoy D3
"Quick and easy to get insurance would recommend for sure!"
We responded:
"Thank you for your great review! -Brett Crandell "
Lahtia Lewis
April 10, 2026
5
out of
5
rating by Lahtia Lewis
"I called expecting nothing but the worse however Brett’s team member Shannon assisted me to the best of his ability and i am truly blessed to have spoken with him also grateful for the rate that was given."
We responded:
"Thank you, Lahtia, for sharing your experience. We're glad Shannon could assist you and provide a rate that met your needs. Your feedback is greatly appreciated."
Sheri Beck
March 28, 2026
5
out of
5
rating by Sheri Beck
"I’ve had StateFarm for many years, Brett became my new agent about 1 yr ago. I
Could not be happier….. at every opportunity Brett does his best to save me money. This type of customer service is why I stay with StateFarm."
We responded:
"Thank you, Sheri, for sharing your experience! It's great to hear that we have been able to help you save money while providing excellent customer service. We appreciate your loyalty to us and State Farm. - Brett Crandell"
Mary Martin
March 18, 2026
5
out of
5
rating by Mary Martin
"Janie is great! Always top notch service from her!"
We responded:
"Thank you, Mary! Janie is top notch when it comes to service! - Brett Crandell"
Carissa Watson
March 10, 2026
5
out of
5
rating by Carissa Watson
"Wonderful Experience. Had a complicated situation and he was able to figure it out very quickly!"
We responded:
"Thank you, Carissa! We are here to make your life easier when it comes to insurance! - Brett Crandell"
Kiley Langohr
March 6, 2026
5
out of
5
rating by Kiley Langohr
"Shannon is the guy that helped me with my insurance quote. He was so friendly and helpful. He was able to cut my insurance cost in half from what I was paying with another insurance carrier. 10/10 recommend using State Farm for all of your insurance needs!"
We responded:
"Thank you, Kiley, for sharing your experience! It's great to hear that Shannon was able to assist you in reducing your insurance costs. We appreciate your recommendation and look forward to continuing to serve your insurance needs. "
Rece Doggett
March 2, 2026
5
out of
5
rating by Rece Doggett
"Extremely professional and polite man. Brett worked very quickly while maintaining casual conversation on the phone as we which to me the multitasking was impressive. He also cut my insurance price into 1/3 of what I was paying."
We responded:
"Thank you, Rece, for your kind words. It's great to hear your experience enjoyable, and that we were able to significantly reduce your insurance costs. We appreciate your feedback and support. - Brett Crandell"
Madison Funk
February 26, 2026
5
out of
5
rating by Madison Funk
"I talked with Ashleigh this morning to start my new policy with State Farm and she was wonderful and super easy to work with."
We responded:
"Thank you, Madison, for sharing your experience with Ashleigh. We're glad to hear that starting your new policy was smooth and easy. Your feedback means a lot to us. "
Scott Whitlock
February 18, 2026
5
out of
5
rating by Scott Whitlock
"Easy to work with. Got me set up with new insurance when my old insurance companies prices increased."
We responded:
"Thank you, Scott, for sharing your experience. It's great to hear that we could assist you in setting up new insurance when you needed it. We're here to help whenever you need us. "
TG Quezo
February 13, 2026
5
out of
5
rating by TG Quezo
"Funny guy nice and Gives me honest opinions and quotes."
We responded:
"Thank you, TG Quezo, for your feedback! It's great to hear that you appreciate the honest opinions and quotes. We aim to keep things straightforward and enjoyable. Thanks again!"
Eve DuPraw
February 12, 2026
5
out of
5
rating by Eve DuPraw
"The whole staff is so helpful and really nice. Brett and Shannon have assisted with several claims and made the process very easy. Would recommend."
We responded:
"Thank you, Eve, for your kind words! We're glad to hear that Brett and Shannon could assist you with your claims and make the process easy. Your recommendation means a lot to us. "
LaCrecha Merriman
February 11, 2026
5
out of
5
rating by LaCrecha Merriman
"Working with this Brett Crandell Agency located in Danville, Illinois Shannon and staff is a truly great experience. They are professional, knowledgeable, and incredibly personable. What stood out most was their refreshing kindness and genuine care throughout the entire process. It’s rare to find someone who combines warmth with such a high level of professionalism. Highly recommend!"
We responded:
"Thank you, LaCrecha, for sharing your experience with our Danville team. Shannon and the staff strive to provide a professional and personable service, and it's great to hear that their kindness and care made a difference for you. We truly appreciate your recommendation. "
Kenna Baker
February 3, 2026
5
out of
5
rating by Kenna Baker
"I am so glad I found Brett’s office! The customer service is absolutely amazing. Brett personally called to introduce himself, which honestly shocked me—in the best way. He is incredibly kind, personable, and genuinely cares. It was such a refreshing experience. I had previously been transferred to a different agent after mine retired, and every interaction with that office was frustrating. Working with Brett’s office has been a complete turnaround—professional, welcoming, and truly wonderful. I couldn’t be happier!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that your experience with our office has been a positive one. We are fully committed to providing exceptional, personalized service, and it’s wonderful to know that it made such a difference for you. We truly appreciate your trust and look forward to continuing to serve you with the highest level of care. Thanks again for choosing us!
"
Kristen Northrop
January 20, 2026
5
out of
5
rating by Kristen Northrop
"I talked with Shannon this morning to get my policy started. He was absolutely amazing and very informative! Usually I try not to talk to insurance agents on the phone because they talk to me as if I do nor know anything. That was not the case when talking to Shannon. Absolutely would recommend him to anyone looking for insurance"
We responded:
"Thank you, Kristen, for sharing your experience with Shannon. It's great to hear that he provided you with the information you needed in a respectful and helpful manner. We appreciate your recommendation and look forward to assisting you with your insurance needs. - Brett Crandell"
Tamika Blackmon
January 13, 2026
5
out of
5
rating by Tamika Blackmon
"Shannon, you are amazing and so helpful. Very informative and was able to answer all my questions and concerns. It was really easy and efficient. You showed you cared and I appreciate that! You offered the best rate and with your friendly customer service, I knew I had to get it, and I’m glad it did."
We responded:
"Thank you, Tamika, for your kind words about Shannon. We're glad to hear that she was able to assist you with all your questions and concerns, and that you found the process easy and efficient. Your feedback means a lot to us. - Brett Crandell "
Alexis Mischung
January 7, 2026
5
out of
5
rating by Alexis Mischung
"Thank you so much Shannon! Started out just looking for quotes and he sold me on everything that I could get for a cheaper price then what I had for just insurance on my car! I appreciate it so much!"
We responded:
"Thank you, Alexis! We're glad Shannon could assist you in finding a comprehensive package at a better price. Your feedback is greatly appreciated. - Brett Crandell"
khamarra anglin
January 7, 2026
5
out of
5
rating by khamarra anglin
"Very helpful"
We responded:
"Thank you, Khamarra, for your feedback! We're glad to hear you found our service helpful. If you have any more questions or need assistance, feel free to reach out. - Brett Crandell"
Daniel Garcia
January 6, 2026
5
out of
5
rating by Daniel Garcia
"He was able to activate my auto insurance within minutes and answered all my questions."
We responded:
"Thank you, Daniel, for sharing your experience! It's great to hear that your auto insurance was activated quickly and that all your questions were answered. We appreciate your feedback. - Brett Crandell"
Paul Lambert
December 31, 2025
5
out of
5
rating by Paul Lambert
"Very thorough, patient. Shopping for insurance can be stressful especially if you are dealing with an aggressive salesperson."
We responded:
"Thank you, Paul, for your thoughtful review. We're glad to hear that our thorough and patient approach made your insurance shopping experience less stressful. Your feedback means a lot to us. - Brett Crandell"